| Complaint: | Complaint 21-25 |
|---|---|
| Respondent: | Julianne Miller |
| Premises: | Canyon Pet Hospital |
| Related: | 21-24 |
This complaint relates to the same events as 21-24 but pertains to Miller as the owner (along with husband Chris) and responsible veterinarian of the premises.
Miller's response begins by telling us the dog is a "7-year-old, obese (94#) black lab" that was first seen by Sullivan for a healthy pet exam. Folkers did the subsequent mass removals as part of a dental. Like Folkers, she says that the normal protocol of having the client mark the masses wasn't followed; unlike Folkers, she says the complainant didn't even want to get out of her car. (Still no word as to why someone couldn't have come out to the car and helped mark the locations there.) She says that as she couldn't tell whether it was a new mass or one they missed, she agreed to do the second surgery for free as well. Miller relates that the complainant used "foul language" to her staff in the midst of this. She also gives a timeline of events and even seems to admit (similar to the complainant) that the clinic stopped providing free care for the complications because it was getting too expensive: "due to the ongoing post-op complications from a very routine mass removal and the likelihood now of a resistant bacterial infection we would have to discuss the fact that we could no longer be providing all of our services free of charge." We're also told that the records sent to the complainant were complete (no explanation as to the alleged 16 new pages or missing information); we're also told that the dog cam to the clinic 24 times over four months and was seen by each of nine veterinarians at the practice. She says that the complainant was given $2881.42 in free care.
The Investigative Committee says that they initially thought that the culture should have been done sooner (to identify the infection), but that after talking about it more, they don't think it was a problem since nobody could have guessed there was an infection. They also say that there's no way to tell where the infection came from so they can't blame the veterinarians for it. Nothing to worry about here.
Julianne Miller apparently has some connections; she served on the Arizona Veterinary Medical Association's Board as part as part of their Advisory Council in 2020.
| Source: | February 2, 2021 AM Investigative Committee Meeting |
|---|---|
| People: | |
| Julianne Miller | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Aye |
| Jarrod Butler | Absent |
| Robert Kritsberg | Aye |
| Steve Seiler | Aye |
| Result: | Passed |
| Source: | March 3, 2021 Board Meeting |
|---|---|
| Proposed By: | Nikki Frost |
| Seconded By: | Robyn Jaynes |
| Roll Call: | |
| Darren Wright | Absent |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Absent |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.