| Complaint: | Complaint 18-121 |
|---|---|
| Respondent: | Brian Toncray |
| Premises: | 1st Pet Veterinary Centers Phoenix |
The complainant says that he brought his dog to 1st Pet for surgery and was picked up the next day. He references pictures that show his concerns for dead tissue, poor stitching, and a drain tube that wasn't working properly. The dog was taken back to 1st Pet for a follow-up and pointed out his concerns. He claims he was told that the dog would need more surgery and that if he wanted to have 1st Pet do it that they needed to call in a surgeon from a different facility. He says he was also told that the dog would need surgery for skin grafts. The complainant says he then took the dog to a different veterinarian who was able to do surgery, extract 90 milliliters of fluid, and do a very extensive wound repair.
Toncray states that the dog came in with an acute degloving injury (skin or other tissue had somehow separated from the underlying tissue or muscle). He says that he explained the entire procedure and that there was no way to know the outcome, warning them that problems could occur. He provides a summary of the surgery and notes that the complainants were sent home with post-operative paperwork warning them that further problems may occur.
The Investigative Committee said that just because the wound had further problems did not mean that anything was done incorrectly. They also state that it was "unfortunate" that the drain clogged but that also didn't mean that anything was done incorrectly. They said that at the time of the second surgery it would have been easier to determine what was actually dead. The complainant's concerns about poor follow-up care, implied upselling, or lack of availability of surgical staff are not mentioned.
| Source: | October 10, 2018 AM Investigative Committee Meeting |
|---|---|
| People: | |
| Brian Toncray | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Aye |
| Mary Williams | Aye |
| Robert Kritsberg | Aye |
| Ryan Ainsworth | Aye |
| Result: | Passed |
| Source: | November 11, 2018 Board Meeting |
|---|---|
| Proposed By: | Sarah Heinrich |
| Seconded By: | Christina Bertch-Mumaw |
| Roll Call: | |
| Christina Bertch-Mumaw | Aye |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Absent |
| Sarah Heinrich | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.