The complainant brought her dog in for a dental and was scheduled for three extractions by
Innocenti. The complainant says she had earlier brushed her dog's teeth and that none of them
seemed infected or loose. Innocenti subsequently called the complainant and said that she had
pulled 14 teeth on one side of the mouth and starting on the other side; the complainant says
she was surprised and upset. Innocenti called later and stated that an additional 10 teeth were
removed. The complainant says the dog is having a tough time and wishes she had been asked
first. Innocenti's response states that the complainant had been difficult in the past, had
indicated her dog had oral health problems, authorized extractions on the paperwork, and that
she never asked to be called prior to commencing any tooth extractions. She also states that
because the teeth came out so easily she didn't charge them per tooth, leading to confusion
about the bill. The Investigative Committee's discussion barely mentions the events of the
actual case; they reiterate that veterinarians never pull healthy teeth and that leaving in diseased teeth
would be malpractice.
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical
Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant
links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board
actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also
been able to reach out to individuals with knowledge of specific complaints, and where possible that information
will be included here.