Two dogs get the wrong vaccines at a potentially confused vaccination clinic

Complaint: Complaint 18-84
Respondent: Carol Rowand
Premises: Corona Veterinary Service

The complainant says she took her dogs to a shot clinic operated by Rowand. She says that it was the most unorganized shot clinic she'd ever been to and that Roward was confused by all the vials and papers strewn about. She says she went in for other vaccines but came out with just a lepto vaccine that they'd already received. The dogs got sick within a few hours, and she was told to give them each some Benadryl. The complainant says she took her dogs to another vet as their health worsened and this veterinarian allegedly said they had been overdosed. The complainant notes another forum posting that complained about the vaccination clinics, and she went so far as to contact University College Dublin to confirm Rowand's academic credentials.

Rowand's response is rather short and states what she says was administered, that the complainant reported a reaction was mentioned and that she prescribed antihistamines. She decided to cease interacting with the complainant once the complainant went on social media. She also says she is going to organize her vaccination clinics better going forward and that the dogs would have been due for a lepto booster within the next few weeks anyway.

The Investigative Committee found no medical concerns with the case but found some record keeping violations.

Motions

Investigative Motion: Find violation

Source: July 7, 2018 PM Investigative Committee Meeting
People:
Carol Rowand Respondent
Roll Call:
Adam Almaraz Aye
Amrit Rai Aye
Christine Butkiewicz Aye
Donald Noah Aye
Tamara Murphy Aye
Violations:
ARS 32-2232 (21) as it relates to AAC R3-11-502 (L)(1) failure document the name, address, and phone number of the pet owner in the medical record; (L) (2) failure to document the weight and age of the dogs in the medical record; and (L) (4) failure to document the results of the exam in the dogs' medical record.
Result: Passed

Board Motion: Offer consent agreement

Source: August 8, 2018 Board Meeting
Proposed By: Nikki Frost
Seconded By: Jessica Creager
Roll Call:
Christina Bertch-Mumaw Nay
Darren Wright Aye
J Greg Byrne Absent
Jessica Creager Aye
Jim Loughead Aye
Julie Young Aye
Nikki Frost Aye
Robyn Jaynes Aye
Sarah Heinrich Aye
Violations:
ARS 32-2232 (21) Failure to document in the medical record
ARS 32-2232 (21) Failure to document in the medical record
ARS 32-2232 (21) Failure to document in the medical record
Result: Passed

Board Motion: Offer consent agreement

Source: August 8, 2018 Board Meeting
Proposed By: Nikki Frost
Seconded By: Jessica Creager
Roll Call:
Christina Bertch-Mumaw Aye
Darren Wright Aye
J Greg Byrne Absent
Jessica Creager Aye
Jim Loughead Aye
Julie Young Aye
Nikki Frost Aye
Robyn Jaynes Aye
Sarah Heinrich Aye
Result: Passed

Board Motion: Modify consent agreement

Source: October 10, 2018 Board Meeting
Proposed By: Nikki Frost
Seconded By: Jessica Creager
Roll Call:
Christina Bertch-Mumaw Aye
Darren Wright Aye
J Greg Byrne Absent
Jessica Creager Aye
Jim Loughead Aye
Julie Young Absent
Nikki Frost Aye
Robyn Jaynes Aye
Sarah Heinrich Aye
Result: Passed

Board Motion: Adopt allegations of unprofessional conduct

Source: June 6, 2019 Board Meeting
Proposed By: Darren Wright
Seconded By: Robyn Jaynes
Roll Call:
Christina Bertch-Mumaw Absent
Darren Wright Aye
J Greg Byrne Absent
Jane Soloman Aye
Jessica Creager Aye
Jim Loughead Aye
Nikki Frost Absent
Robyn Jaynes Aye
Sarah Heinrich Aye
Violations:
ARS 32-2232 (21) Failure to document in the medical record
ARS 32-2232 (21) Failure to document in the medical record
ARS 32-2232 (21) Failure to document in the medical record
Result: Passed

Board Motion: Revoke veterinary license

Source: June 6, 2019 Board Meeting
Proposed By: Darren Wright
Seconded By: Jane Soloman
Roll Call:
Christina Bertch-Mumaw Absent
Darren Wright Aye
J Greg Byrne Absent
Jane Soloman Aye
Jessica Creager Aye
Jim Loughead Aye
Nikki Frost Absent
Robyn Jaynes Aye
Sarah Heinrich Aye
Result: Passed

Board Order: Order 18084 CAROL ROWAND, DVM

Source: Order 18084 (July 7, 2019)
Violations:
A.R.S. § 32-2232 (21) as if relates to A.A.C. R3-11-502 (L) (1) failure document the name, address, and phone number of the pet owner in the medical record.
A.R.S. § 32-2232 (21) as it relates to A.A.C. R3-11-502 (L) (2) failure to document the weight and age of the dogs in the medical record.
A.R.S. § 32-2232 (21) as it relates to A.A.C. R3-11-502 (L) (4) failure to document the results of the exam in the dogs’ medical record.
Penalties:
Revocation of license

The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.