| Complaint: | Complaint 19-80 |
|---|---|
| Respondent: | Katherine Goulbourn |
| Premises: | North Valley Pet Hospital |
| Related: | 19-79 |
The complaint follows from 19-79 but concerns Goulbourn's involvement.
Goulbourn's response is actually much longer than Dean's, the responsible veterinarian for the premises. It looks like there are at least three pages, of which the veterinary board only gives us two. She tells us that the clinic is always under strain but will sometimes see emergency patients from other clinics on Saturdays when possible. She says she's also reviewed the video with the cat and feels that the cat wasn't critical at that time. We're told that per the video the complainants weren't too upset about having to take their cat all the way to Kingman. She tells us the customer service representative, Kristen Hirsch, is very reliable and excellent at triaging patients over the phone; Goulbourn says that if Hirsch didn't think the cat was critical then she believes the cat wasn't critical. We don't get the rest of her response because the vet board didn't send it to us.
The Investigative Committee discussion is basically the same as for 19-79. They find no violations for Goulbourn and helpfully note that she never saw the cat.
(In 21-61, Dr. Kate loses a patient under anesthesia because the anesthesia machine wasn't hooked up.)
| Source: | August 8, 2019 AM Investigative Committee Meeting |
|---|---|
| People: | |
| Katherine Goulbourn | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Aye |
| Jarrod Butler | Aye |
| Robert Kritsberg | Aye |
| Result: | Passed |
| Source: | September 9, 2019 Board Meeting |
|---|---|
| Proposed By: | Nikki Frost |
| Seconded By: | Christina Bertch-Mumaw |
| Roll Call: | |
| Christina Bertch-Mumaw | Aye |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.