| Complaint: | Complaint 19-81 |
|---|---|
| Respondent: | Elizabeth Glicksman |
| Premises: | AZPetVet Roadrunner Animal Hospital |
The complainant says she took her dog to the clinic because she was worried about hotspots. She says that the vet told her that the dog had lesions and that the dog should be shaved. She asked if they had to because the dog was a Husky, but the vet allegedly told her there were no other methods and that none of the groomers had the time to look at the dog. She says the dog was sedated for four hours and was shaved excessively, and she also says the vet selectively showed her pictures of the dog to minimize the situation before just moving on to the next pet. She wanted to speak with the manager but was told the manager was unavailable. She also received a number to call the corporation but found it was not in service. She believes their actions were excessive and has concerns about the $1000 bill.
Glicksman's response states that the hotspots were actually foxtails likely picked up during a hiking trip the weekend before. The dog was actually quite painful in the leg and also had a significant wound requiring treatment. She states that she received consent from the complainant, sedated the dog, attended to the wound, and then shaved the dog after discovering foxtails throughout the entire coat. She also said that she told the complainant that it could even be more serious than foxtails and recommended a culture of the wound, blood testing, and a test for Valley Fever. She states she was genuinely shocked to see the complaint because the complainant seemed happy.
The Investigative Committee found no violations and the discussion portion of the file is just a single sentence. The large gap between what the complainant says happened and what Glicksman says happened doesn't appear to be addressed.
| Source: | August 8, 2019 AM Investigative Committee Meeting |
|---|---|
| People: | |
| Elizabeth Glicksman | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Aye |
| Jarrod Butler | Aye |
| Robert Kritsberg | Aye |
| Result: | Passed |
| Source: | September 9, 2019 Board Meeting |
|---|---|
| People: | |
| David Stoll | Respondent Attorney |
| Proposed By: | Jessica Creager |
| Seconded By: | Jane Soloman |
| Roll Call: | |
| Christina Bertch-Mumaw | Aye |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.