| Complaint: | Complaint 21-156 |
|---|---|
| Respondent: | Kathleen Tan |
| Premises: | 1st Pet Veterinary Centers Phoenix |
The complainant says that she took her dog to 1st Pet to have a lacerated lipoma taken care of; she relates that her vet actually directed her to take the dog there. She says that she waited three hours to have the vet (Tan) come in, barely examine the dog, and explain that there was nothing they could do; instead she was told to have the dog taken back to the primary vet to have it dealt with there. She says that she was told the dog was no longer bleeding but there was fresh blood on the floor. 1st Pet is said to have done nothing, not even clean the wound, and simply took a $175 fee to recommend the dog go back to where it came from; she says that she told them that her veterinarian sent her there but it didn't matter. She relates that the dog is bleeding on her floor as she writes this complaint and she hopes she can get the dog back to the primary veteirnarian tomorrow.
Tan tells us that she learned the complainant wanted the mass removed. She says that their emergency service was too busy to remove the mass and told the vet tech to tell the complainant that the mass couldn't be removed unless it was life threatening. Tan also says she was told the dog was brought there because the primary veterinarian couldn't see the dog. Tan says that the dog was noted in records as being aggressive so she was very slow and calm. She also relates that the complainant got very angry when told they couldn't do anything about the mass; she says that she blew up not only about her inability to treat the pet but also about her own job and her other pet. The complainant took the dog home so fast that Tan says she couldn't prescribe any medications or write up discharge instructions. She also claims the complainant sent an email to 1st Pet praying that she (the veterinarian) finds another career.
The Investigative Committee only says they reviewed the case materials and spoke with Tan; they found no violations and note no concerns.
| Source: | December 12, 2021 AM Investigative Committee Meeting |
|---|---|
| People: | |
| David Stoll | Respondent Attorney |
| Kathleen Tan | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Absent |
| Jarrod Butler | Aye |
| Robert Kritsberg | Aye |
| Steve Seiler | Aye |
| Result: | Passed |
| Source: | January 1, 2022 Board Meeting |
|---|---|
| People: | |
| David Stoll | Respondent Attorney |
| Proposed By: | Robyn Jaynes |
| Seconded By: | Jane Soloman |
| Roll Call: | |
| Craig Nausley | Aye |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Melissa Thompson | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.