| Complaint: | Complaint 21-83 |
|---|---|
| Respondent: | Bernard Mangone |
| Premises: | Palm Glen Animal Hospital |
The complainant took her new puppy to Palm Glen. She met with Toncray (this is a different Toncray than the one who makes frequent appearances in 1st Pet complaints) who said that the dog could take a HeartGard alternative, Sentinel. She called and asked for a written prescription for the dog and was told it would be available when she came in to get the medications for another dog. When she called back she was told the prescription still wasn't ready and that the person she spoke with had allegedly not entered the request into their system. We're told this went on for a couple of days so the complainant ordered via an online pharmacy to have them attempt to contact the veterinarinans. Palm Glen allegedly said they hadn't received anything. The complainant then called the online pharmacy and confirmed they had sent a fax; she says that Palm Glen subsequently said they had it but were waiting on doctor approval. She says this went on for several days (in addition to the two weeks since the original vet visit) and that by law she has the right to a written prescription.
Mangone (responsible veterinarian for the premises) has a different spin on the events. He notes that while he never interacted with the complainants, he learned they were having trouble getting a non-Ivermectin based product and offered to give them a NexGard freebie. Mangone says Toncray was dealing with a bunch of personal health issues that aren't fit for a public forum (perhaps Mangone, unlike many veterinarians, knows that these records are actually in the public record?). The staff therefore handed the request off to another vet, Johnson, who apparently did her best with what he describes as the complainant's "repeatedly changing requests." (Interestingly, the findings of fact state that the hospital manager intervened and got it sorted out the same day the veterinary board received the complaint. That could just be a coincidence.)
The Investigative Committee said that they reviewed everything and that no violations occurred.
| Source: | July 7, 2021 AM Investigative Committee Meeting |
|---|---|
| People: | |
| Bernard Mangone | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Aye |
| Jarrod Butler | Aye |
| Robert Kritsberg | Aye |
| Steve Seiler | Absent |
| Result: | Passed |
| Source: | August 8, 2021 Board Meeting |
|---|---|
| Proposed By: | Jessica Creager |
| Seconded By: | Jane Soloman |
| Roll Call: | |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jane Soloman | Recused |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Absent |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.