A complainant wants out of the Care Club after follow-up care for an incision that popped open: Part II

Complaint: Complaint 22-140
Respondent: Brandi Stanley
Premises: VCA Apache Animal Hospital
Related: 22-139

This complaint follows as part of the same events as 22-139. The respondent here appears to be the veterinary technician the complainant had interactions with when he brought the dog back for a recheck on the incision site.

Stanley's response says that the complainant assumed microchip placement and dewclaw removal were covered under the Care Club. They were not, so he opted out of them. The dog was sent home and she relates that the complainant even thanked him for it. She also states that she repeatedly warned him that the dog needed to be kept calm and keep the e-collar on; the complainant said that he was aware as he'd had other pets have the same procedure. She concludes with the photo and triage of the incision site, including recommendations for additional trazadone and bringing the dog in for a check with Denney (another VCA veterinarian).

The Investigative Committee waved it all away and said that the complainant was just going through the medical records and trying to find names to file complaints against. Note that this is the same complainant who, in the previous complaint (22-139), was also commended for his honesty in admitting the dog licked the incision site. Perhaps a more charitable read would be that Stanley was the person he had interacted with at VCA and so filed the complaint against her rather than unseen veterinarians.

Motions

Investigative Motion: Dismiss with no violation

Source: November 11, 2022 AM Investigative Committee Meeting
People:
Brandi Stanley Respondent
Roll Call:
Robert Kritsberg Aye
Christina Tran Aye
Carolyn Ratajack Aye
Jarrod Butler Aye
Steven Seiler Aye
Result: Passed

Board Motion: Dismiss with no violation

Source: December 12, 2022 Board Meeting
Proposed By: Melissa Thompson
Seconded By: Jim Loughead
Roll Call:
Craig Nausley Aye
Darren Wright Aye
J Greg Byrne Aye
Jane Soloman Aye
Jessica Creager Aye
Jim Loughead Aye
Melissa Thompson Aye
Nikki Frost Absent
Robyn Jaynes Aye
Result: Passed

The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.