| Complaint: | Complaint 18-44 |
|---|---|
| Respondent: | Kristine Heitman |
| Premises: | Ocotillo Animal Clinic and Pet Resort |
| Related: | 18-43 |
The complainant from 18-43 called a second time to get refills for her dog; she says the dog was becoming depressed as her urinary issues were becoming more severe without the medication. For this request Heitman refused the refill and was therefore named in the complaint.
Heitman's response states that she's never even seen the complainant and her dog and reiterates Beck that the dog was overdue for an annual checkup. She also mentions the records transfer.
The Investigative Committee's discussion is the same as 18-43, noting that there's no law for the amount of time required to maintain a valid client relationship, but that the clinic can set the rules it wants. They also again seem to state that the complainant severed the relationship simply by having her records transferred to another clinic.
| Source: | March 3, 2018 PM Investigative Committee Meeting |
|---|---|
| People: | |
| Kristine Heitman | Respondent |
| Roll Call: | |
| Adam Almaraz | Aye |
| Amrit Rai | Absent |
| Christine Butkiewicz | Aye |
| Donald Noah | Aye |
| Tamara Murphy | Absent |
| Result: | Passed |
| Source: | April 4, 2018 Board Meeting |
|---|---|
| Proposed By: | Julie Young |
| Seconded By: | Darren Wright |
| Roll Call: | |
| Christina Bertch-Mumaw | Absent |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jessica Creager | Absent |
| Jim Loughead | Aye |
| Julie Young | Aye |
| Nikki Frost | Absent |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.