| Complaint: | Complaint 19-67 |
|---|---|
| Respondent: | Lori Hehn |
| Premises: | Canyon Animal Hospital |
| Related: | 19-66 |
This complaint follows from 19-66 and concerns Lori Hehn's portion of the matter.
Lori Hehn's response begins with the dental. She states that the complainant misperceived the jaw as being out of alignment because the tooth made it look that way. The actual jaw was fine. She also says she tried to tell the complainant that a dental gel was used instead of dental cement. Regarding the remainder of the complaint, she says that the drugs should have been out of the dog's system by the time the symptoms presented. She also says that she repeatedly told the complainant to take the dog to emergency but that she initially did not because she thought the dog was dying. She does agree that the conversation became somewhat heated but not nearly to the extent that the complainant indicates. She also says that the complainant had been bringing her dog there for three years since the dental in question and asks why she would do so if she has so many concerns about the practice. She concludes by stating that she believes the complaint is a reflection of the complainant's character.
The Investigative Committee said that it was too bad communications between the complainant and Hehn were poor but that it wasn't a violation. They said that no medical mismanagement occurred. The Findings of Fact state that the medication provided was prescribed at a safe dose, so we're left wondering where all that diarrhea and blood came from.
| Source: | June 6, 2019 AM Investigative Committee Meeting |
|---|---|
| People: | |
| Lori Hehn | Respondent |
| Roll Call: | |
| Carolyn Ratajack | Aye |
| Christina Tran | Aye |
| Jarrod Butler | Absent |
| Robert Kritsberg | Aye |
| Result: | Passed |
| Source: | August 8, 2019 Board Meeting |
|---|---|
| Proposed By: | Christina Bertch-Mumaw |
| Seconded By: | Jessica Creager |
| Roll Call: | |
| Christina Bertch-Mumaw | Aye |
| Darren Wright | Aye |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Absent |
| Sarah Heinrich | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.