| Complaint: | Complaint 21-106 |
|---|---|
| Respondent: | Rose Jensen |
| Premises: | Amigo Animal Hospital |
| Related: | 21-107 |
The complainant says her dog got loose and was injured somehow; the complainant's husband found the dog and was able to take him to the nearest animal hospital, Amigo Animal Hospital. He was apparently not admitted initially but after pleading for a referral to somewhere else they were willing to see the dog. The dog was taken in but the husband left outside; an hour later he was told that nobody knew what had caused the dog's injury. The complainant called to obtain more information and Jensen gave her the amount of money that would be due. She was called to come down and get the dog; she said that she still wasn't told what had occurred with the dog or what the injuries were. She says that her normal veterinary clinic, Kaibab Animal Hospital (the findings of fact correct this to Kaibab Veterinary Care, a different clinic), called without success to get records. She claims even x-rays weren't sent until Tracy Reindeau (with the veterinary board) called Amigo Animal Hospital, and that after several more hours additional records were sent. She said that she was shocked that a bleeding animal might be denied care and also has negative things to say about the treatment and lack of answers given by Jensen and Miller at Amigo.
Jensen's account gives the impression that Amigo Animal Hospital was significantly more accomodating. She says that she told her receptionist they could see the dog but there might be a wait; she notes he was a cute dog. She said that she noticed some leg wounds that were confirmed by the complainant's husband, who allegedly thought the dog was hit by a car or got into a fight. She said that she told him a dog fight was unlikely but that it would be best to treat as though the dog had been hit by a car. She recommended x-rays, blood work, and cleaning up and suturing the wounds under anesthesia. She also says that the complainant was nice when she spoke on the phone; she relayed several possible theories as to how the dog was injured but that the complainant remained fixated on what caused the injuries (in fairness, reading the complaint, it seems like the complainant was also looking for information on what injuries the dog had?). The x-rays found no sign of broken bones. She also states that the complainant was very agitated when she showed up later to get the dog. She also says she related discharge instructions to the complainant but forgot to make a copy. There's also a confirmation that Reindeau called her office asking about the records for the dog; she says she was in the middle of getting them ready and sent over.
The Investigative Committee stated that the complainant didn't show up to speak to the Committee; this appears to have given them more or less carte blanche (even more so than usual) to assume the complainant's account is simply wrong. They say that the complainant and her husband did a poor job of following the discharge instructions. The complainants say that they never received any but the Committee thinks it's more likely they forgot them because it was a stressful situation and the complainant just doesn't remember. They also said that the complainant's bad attitude when she showed up might have caused poor communication from the staff and the veterinarian.
| Source: | August 8, 2021 PM Investigative Committee Meeting |
|---|---|
| People: | |
| Rose Jensen | Respondent |
| Roll Call: | |
| Adam Almaraz | Aye |
| Amrit Rai | Aye |
| Brian Sidaway | Aye |
| Cameron Dow | Aye |
| Result: | Passed |
| Source: | September 9, 2021 Board Meeting |
|---|---|
| People: | |
| Rose Jensen | Respondent |
| Proposed By: | Nikki Frost |
| Seconded By: | Jessica Creager |
| Roll Call: | |
| Darren Wright | Aye |
| J Greg Byrne | Absent |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Absent |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.