| Complaint: | Complaint 21-93 |
|---|---|
| Respondent: | L H Nelson |
| Premises: | Pet Doctor Tucson |
| Related: | 21-19, 21-35 |
This is a Board-ordered follow-up to previous complaints, 21-19 and 21-35, regarding a phantom medication refill. As investigations in those cases concluded that neither Louis nor Pike actually approved the refill, suspicion seems to have fallen on hospital manager Romy Phillips. The complaint, however, goes after L. H. Nelson (a.k.a. L. Harrison Nelson) as the responsible veterinarian for Pet Doctor Tucson.
Nelson's response says that he agrees with the timeline in the letter (perhaps this is the Findings of Fact or perhaps the Board sent another letter that we don't get to see) except for the August 3 entry stating that Phillips approved the medication. He reminds us that he's never "had a complaint about our policies, procedures, and protocols in relation to our training of non professional staff as it pertains to their limits on information they are to provide clients." He says that Phillips worked her way up the food chain from veterinary assistant and never had any contact with the complainant until the complainant called up to say the cat was dead.
There's no Investigative Committee report because this was handled as an Investigative Division report that goes straight to the Board. The Board, now on its third investigation into where the magic refill came from, decided to dismiss this one with no violations; there may be more in the Board discussion but the minutes don't tell us anything.
Pet Doctor Tucson has quite a few complaints against it, and we have a few of them in our records. As far as people doing stuff they're not supposed to, read 18-17.
| Source: | February 2, 2021 Board Meeting |
|---|---|
| People: | |
| L H Nelson | Respondent |
| Proposed By: | Jim Loughead |
| Seconded By: | Sarah Heinrich |
| Roll Call: | |
| Darren Wright | Aye |
| J Greg Byrne | Absent |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Aye |
| Result: | Passed |
| Source: | April 4, 2021 Board Meeting |
|---|---|
| People: | |
| L H Nelson | Respondent |
| Proposed By: | Nikki Frost |
| Seconded By: | Jessica Creager |
| Roll Call: | |
| Darren Wright | Absent |
| J Greg Byrne | Aye |
| Jane Soloman | Aye |
| Jessica Creager | Aye |
| Jim Loughead | Aye |
| Nikki Frost | Aye |
| Robyn Jaynes | Aye |
| Sarah Heinrich | Aye |
| Result: | Passed |
The primary source for the above summary was obtained as a public record from the Arizona State Veterinary Medical Examining Board. You are welcome to review the original records and board meeting minutes by clicking the relevant links. While we endeavor to provide an accurate summary of the complaint, response, investigative reports and board actions, we encourage you to review the primary sources and come to your own conclusions. In some cases we have also been able to reach out to individuals with knowledge of specific complaints, and where possible that information will be included here.